This page provides the main contact details and guidance for reaching The Bournemouth Guide team. It explains how to send enquiries, the best times to expect replies, and where to find additional support or information. The page also covers contact options for media, business partnerships, and general feedback.
How to Contact The Bournemouth Guide
The primary way to get in touch with The Bournemouth Guide is by email. The main email address for general enquiries is info@thebournemouthguide.com. This inbox is monitored during office hours, Monday to Friday, from 9am to 5pm. Messages sent outside these hours will be answered on the next working day.
For urgent enquiries, it is best to call the office on 01202 555555 during the same hours. Telephone calls outside office hours are not usually answered but may be redirected to voicemail. The team aims to respond to all emails and voicemails within two working days.
Written correspondence by post can be sent to The Bournemouth Guide, 123 Seafront Road, Bournemouth, BH1 1AA. Postal mail is checked daily during the working week. Please allow up to five working days for a reply by post.
Contact for Media and Press
Journalists and media professionals should direct their enquiries to press@thebournemouthguide.com. This address is managed by the communications team who handle interview requests, press releases, and media partnerships. Response times for media enquiries are typically within 24 hours during office hours.
Media professionals seeking interviews, quotes, or exclusive stories about Bournemouth and the surrounding area will find this contact point the most direct route to the editorial team. The Bournemouth Guide often collaborates with local broadcasters, newspapers, and online publications to share news and promote events. Providing clear details about the story angle or deadline helps the team prioritise requests effectively.
Business and Advertising Enquiries
Businesses interested in advertising or partnerships can contact advertising@thebournemouthguide.com. The advertising team provides details on available packages, rates, and placement options across the website and newsletters. Initial responses are generally sent within one working day.
Whether you run a local restaurant, hotel, or event and want to reach Bournemouth’s visitors and residents, advertising with The Bournemouth Guide offers tailored opportunities. Options include banner ads, sponsored content, newsletter features, and social media promotions. The team can also advise on seasonal campaigns and special offers to maximise your reach.
What Information to Include in Your Enquiry
To ensure a prompt and accurate reply, include the following details in your message:
- Your full name and contact details (email and phone number)
- The nature of your enquiry or request
- Any relevant dates or deadlines
- Links or references to specific pages or content if applicable
Providing clear and complete information helps the team address your enquiry without delay.
If your enquiry relates to a specific article, event, or listing on the website, including a direct link or reference will help the team locate the relevant information quickly. For example, if you want to update a business listing or report an error, specifying the exact page and details will speed up the process.
When to Expect a Response
The Bournemouth Guide team operates Monday to Friday, 9am to 5pm, excluding public holidays. Enquiries received during these hours are usually answered within two working days. Messages sent on Fridays after 3pm, weekends or holidays may take longer to receive a reply.
If your enquiry is urgent, calling during office hours is recommended. For non-urgent matters, email remains the preferred contact method as it allows the team to manage and track requests efficiently.
The team strives to provide helpful and timely responses but may experience higher volumes of enquiries during peak tourist seasons or major local events. Patience is appreciated during these busy periods.
How to Find Additional Support and Information
Many common questions and requests are covered in the website’s dedicated sections. For example, the Visitor Information page offers detailed guidance on travel, weather, and when to visit Bournemouth. The Things to Do section lists attractions, activities, and events, which may answer queries about local options.
For accommodation-related questions, the Where to Stay page provides comprehensive information on hotels, serviced apartments, and self-catering options. The Food & Drink section covers dining venues across Bournemouth.
If you are looking for official local authority information on beaches, parking, or council services, the BCP Council website is the authoritative source.
These pages are regularly updated to reflect seasonal changes, new openings, and special events, making them a valuable resource for planning your visit or stay in Bournemouth. Exploring these sections may answer your questions without needing to contact the team directly.
Social Media and Online Presence
The Bournemouth Guide maintains active social media profiles where updates, news, and events are regularly posted. Messages sent via social media platforms such as Facebook, Twitter, or Instagram are monitored but may not receive immediate replies. For formal enquiries or detailed requests, email or phone contact remains the most reliable method.
Following The Bournemouth Guide’s social media accounts is a good way to stay informed about local happenings and new content on the website. The team shares highlights from the town, previews of upcoming events, and occasional behind-the-scenes insights into the guide’s work.
Social media also offers an informal channel for sharing feedback, photos, or suggestions, which the team welcomes as part of ongoing community engagement.
Privacy and Data Protection
Any personal information provided in your enquiry is handled in accordance with data protection laws. The Bournemouth Guide uses contact details solely to respond to your enquiry and does not share them with third parties without consent. For more details, see the website’s Privacy Policy.
The team is committed to protecting your privacy and ensuring that your data is stored securely. If you wish to request the removal of your personal information or have concerns about data use, please mention this in your message.
Accessibility and Alternative Contact Methods
The Bournemouth Guide strives to make communication accessible to all visitors. If you require assistance due to a disability or need information in an alternative format, please specify this in your enquiry. The team will make reasonable adjustments to accommodate your needs.
For those unable to use email or telephone, postal contact remains an option. Additionally, some enquiries can be addressed via the website’s online contact form, which includes options for attaching documents or images.
The team welcomes feedback on accessibility and is continually working to improve the website and communication channels to serve all users better.
Location and Visiting The Bournemouth Guide Office
The Bournemouth Guide office is located at 123 Seafront Road, Bournemouth, BH1 1AA, approximately 10 minutes’ walk from Bournemouth railway station. The office is not open for public visits without prior appointment.
Parking is available nearby on Westover Road, with pay-and-display bays and some free parking zones. The area is well served by local bus routes connecting to the town centre and seafront.
Visitors with appointments should allow extra time for travel during peak hours, particularly in summer months when Bournemouth experiences higher visitor numbers.
The office location is central and convenient for those needing to deliver documents or meet with the team by arrangement. However, most enquiries are handled remotely to maintain efficiency and flexibility.
Frequently Asked Questions About Contacting The Bournemouth Guide
What is the best way to contact The Bournemouth Guide for a quick response?
Emailing info@thebournemouthguide.com during office hours is generally the best way to get a prompt reply. For urgent matters, calling 01202 555555 is recommended.
Can I visit The Bournemouth Guide office without an appointment?
No, the office is not open to the public without a prior appointment. Please contact the team by email or phone to arrange any visits.
How long does it take to get a reply to an advertising enquiry?
Advertising enquiries sent to advertising@thebournemouthguide.com are usually responded to within one working day.
Is it possible to send documents or images with my enquiry?
Yes, the website’s online contact form allows attachments. Alternatively, you can include links to files hosted elsewhere in your email.
Does The Bournemouth Guide respond to messages on social media?
The team monitors social media accounts but does not guarantee immediate replies. For formal enquiries, email or phone is preferred.
Summary of Contact Options
| Contact Method | Details | Response Time |
|---|---|---|
| Email (General) | info@thebournemouthguide.com | Within 2 working days |
| Telephone | 01202 555555 | During office hours |
| Postal Mail | 123 Seafront Road, Bournemouth, BH1 1AA | Up to 5 working days |
| Media Enquiries | press@thebournemouthguide.com | Within 24 hours |
| Advertising Enquiries | advertising@thebournemouthguide.com | Within 1 working day |
| Social Media | Facebook, Twitter, Instagram | Variable, not immediate |
For more detailed information on local attractions, accommodation, and visitor services, explore the related pages on this site such as Things to Do and Visitor Information.